Can I still take calls myself when I want to?

Yes. You only divert the calls you choose, such as after-hours or missed calls. When you are free and want to answer, you answer as normal.

Will it wake me up for every call?

No. Only calls that match your emergency rules trigger an alert. Routine jobs are booked quietly into your diary for the next working day.

What happens with an emergency at 2am?

Alex answers, reassures the caller, captures the details, and alerts you straight away so you can decide whether to head out. You set what counts as an emergency.

Does it work at weekends and on bank holidays?

Yes. Alex is built to answer your calls outside office hours, including evenings, weekends, and bank holidays, so the calls you cannot take are still answered.

After-hours call answering

After-Hours Call Answering for Tradespeople

After-hours call answering is a way to catch the calls that come in outside working hours, when an owner-run trade business would otherwise go to voicemail. For heating businesses in Ireland, this matters most because boilers fail in the evenings and at weekends, exactly when no one is at the phone. Alex is an AI receptionist that answers those calls in your business name, books the routine ones into your diary, and alerts you immediately when a caller has a real emergency such as a gas leak or no heat in winter.

Compare the options

One-time done-for-you setup: €1,200One-time done-for-you setup
Fully managed, no per-minute charges: €350/moFully managed, no per-minute charges
No jobs booked means no payment that month: 30 daysNo jobs booked means no payment that month
Every county in the Republic covered: All of IrelandEvery county in the Republic covered

Why after-hours calls are the ones worth catching

After-hours callers are usually ready to book the first business that answers. An evening boiler breakdown or a weekend no heat call is high intent, so the trade that picks up tends to win the job while everyone else goes to voicemail.

Those are also the calls a busy owner is least able to take. You are off the tools, with family, or asleep, and a missed call at 9pm is a job booked with a competitor by 9pm.

How to answer after hours without sitting by the phone

Divert your after-hours calls to Alex and let it answer in your name. It handles the conversation, books routine jobs straight into your calendar, and only interrupts your evening when a genuine emergency needs you.

You decide what counts as urgent. Routine enquiries are simply booked for the next working day, while a gas leak, a leaking boiler, or no heat triggers an instant alert with the caller's details so you can respond.

What it costs to cover nights and weekends

It is one simple managed fee, not an hourly rate or a per-call charge. From €1,200 to set up and €350 per month covers round-the-clock answering, including every night and weekend, with no per-minute charges.

Setup is done-for-you and reversible, and a 30-day guarantee means if it books you no jobs in the first month, you do not pay for that month.

The options compared

Alex vs voicemail, an answering service, or a receptionist.

When you cannot get to the phone, a caller meets one of four things. Only one answers every call in your name, books the job, and flags an emergency, for a fraction of the cost of a single recovered install.

Comparison of a missed call to voicemail, a generic phone answering service, hiring a receptionist, and Alex from AKS Systems, across call answering, job booking, business-name answering, emergency handling, and monthly cost.
Option	Answers the calls you miss	Books the job in your diary	Speaks in your business name	Flags heating emergencies	Typical monthly cost
Missed call to voicemail	No	No	No	No	A lost job worth 2,500 to 4,000 euro
Generic phone answering service	Office hours only	Rarely	Sometimes	No	200 to 600 euro, plus per-call fees
Hiring a receptionist	No, one person, office hours	Yes	Yes	Manual	2,000 euro and up
Alex from AKS Systems	Yes	Yes	Yes	Yes, instant alert	€350 per month, from €1,200 setup

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